A process is a means of creating and delivering products and services needed by customers. According to Takashi Osada, Japanese author and quality pioneer, “if the process is right, the results will take care of themselves.” By Six Sigma standards, a “right process” is one that creates and delivers precisely what the customer needs. By this logic, no Six Sigma effort can start without having a high-level picture of an organization’s customers and other stakeholders, their needs, and the business processes meant to fulfill those needs. A thorough analysis of the existing business processes – and the products and services they churn out – is the first step in Six Sigma projects. You need to listen to the “voice of the customer” to find out what customers need, identify opportunities for change and improvement, and translate customer needs into goals and customer deliverables. In this course, learners will examine how to analyse process components and stakeholders in an organization. They will also learn about concepts and tools for collecting and analyzing customer information and feedback.

Module 1: Six Sigma And The Organization

1.1 Introduction

1.2 Six Sigma And The Organization Goals - Part 1

1.3 Six Sigma And The Organization Goals - Part 2

1.4 Lean Principles In The Organization

1.5 Design For Six Sigma

Module 2: Define Phase ­Project Identification

2.1 Define Phase - Project Identification - Part 1

2.2 Define Phase - Project Identification - Part 2

2.3 Define Phase - Project Identification - Part 3

Module 3: Define Phase ­Voice Of The Customer

3.1 Define Phase - Voice Of The Customer - Part 1

3.2 Define Phase - Voice Of The Customer - Part 2

Module 4: Define Phase­ Project Management Basics on Six Sigma Green Belt

4.1 Define Phase - Project Management Basics - Part 1

4.2 Define Phase - Project Management Basics - Part 2

Module 5: Define Phase ­Management And Planning Tools

5.1 Define Phase - Management And Planning Tools - Part 1

5.2 Define Phase - Management And Planning Tools - Part 2

Module 6: Define Phase ­Business Results For Projects

6.1 Define Phase - Business Results For Projects - Part 1

6.2 Define Phase - Business Results For Projects - Part 2

Module 7: Define Phase ­Team Dynamics And Define Phase Summary Review Questions

7.1 Define Phase - Team Dynamics And Review Questions

7.2 Define Phase - Summary And Review Questions

Module 8: Measure Phase ­Process Analysis And Documentation

8.1 Measure Phase - Process Analysis And Documentation

Module 9: Measure Phase ­Probability And Statistics

9.1 Measure Phase - Probability And Statistics

Module 10: Measure Phase ­Statistical Distributions

10.1 Measure Phase - Statistical Distributions

Module 11: Measure Phase ­Collecting And Summarizing Data

11.1 Measure Phase - Collecting And Summarizing Data - Part 1

11.2 Measure Phase - Collecting And Summarizing Data - Part 2

Module 12: Measure Phase ­Measurements System Analysis (MSA)

12.1 Measure Phase - Measurements System Analysis (MSA)

Module 13: Measure Phase ­Process And Performance Capability And Measure Phase Summary And Review

13.1 Measure Phase - Process And Performance Capability And Measure Phase Summary And Review

Module 14: Analyze Phase ­Exploratory Data Analysis And Hypothesis Testing

14.1 Analyze Phase - Exploratory Data Analysis And Hypothesis Testing - Part 1

14.2 Analyze Phase - Exploratory Data Analysis And Hypothesis Testing - Part 2

14.3 Analyze Phase - Exploratory Data Analysis And Hypothesis Testing - Part 3

Module 15: Analyze Phase Process Drivers

15.1 Analyze Phase - Process Drivers - Part 1

15.2 Analyze Phase - Process Drivers - Part 2

15.3 Analyze Phase - Process Drivers - Part 3

15.4 Analyze Phase - Process Drivers - Part 4

15.5 Analyze Phase - Process Drivers - Part 5

Module 16: Improve Phase ­Design Of Experiment (DOE)

16.1 Improve Phase - Design Of Experiment (DOE) - Part 1

16.2 Improve Phase - Design Of Experiment (DOE) - Part 2

Module 17: Improve Phase ­Root Cause Analysis

17.1 Improve Phase - Root Cause Analysis - Part 1

17.2 Improve Phase - Root Cause Analysis - Part 2

17.3 Improve Phase - Root Cause Analysis - Demo

Module 18: Improve Phase ­Lean Tools

18.1 Improve Phase - Lean Tools - Part 1
 
18.2 Improve Phase - Lean Tools - Part 2

18.3 Improve Phase - Lean Tools - Part 3

18.4 Improve Phase - Lean Tools - Part 4

Module 19: Control Phase­ Statistical Process Control

19.1 Control Phase - Statistical Process Control

Module 20: Control Phase ­Lean Tools For Process Control

20.1 Control Phase - Lean Tools For Process Control - Part 1

20.2 Control Phase - Lean Tools For Process Control - Part 2

20.3 Control Phase - Lean Tools For Process Control - Part 3

Module 21: Review Exam ­Prep And Key Concepts

21.1 Exam Review And Key Concepts - Part 1

21.2 Exam Review And Key Concepts - Part 2

21.3 Exam Review And Key Concepts - Part 3

21.4 Exam Review And Key Concepts - Part 4

21.5 Exam Review And Key Concepts - Part 5

21.6 Exam Review And Key Concepts - Part 6

21.7 Exam Review And Key Concepts - Part 7

21.8 Exam Review - Flash Cards

21.9 Conclusion

With Technology Institute's e-learning system, certification has never been simpler! You can be starting your IT career or taking your current IT skills to the next level in just a few short weeks. Our award winning learning system gives you all of the benefits of a live class at just a fraction of the cost. We’re so confident that our materials will produce results; we guarantee you’ll get certified on your FIRST attempt or your money back!

Technology Institute’s courses include:

Technology Institute uses only the industry’s finest instructors in the IT industry. They have a minimum of 15 years real-world experience and are subject matter experts in their fields. Unlike a live class, you can fast-forward, repeat or rewind all your lectures. This creates a personal learning experience and gives you all the benefit of hands-on training with the flexibility of doing it around your schedule 24/7.

Our courseware includes instructor-led demonstrations and visual presentations that allow students to develop their skills based on real world scenarios explained by the instructor. Technology Institute always focuses on real world scenarios and skill-set development.

Technology Institute’s custom practice exams prepare you for your exams differently and more effectively than the traditional exam preps on the market. You will have practice quizzes after each module to ensure you are confident on the topic you have completed before proceeding.

This will allow you to gauge your effectiveness before moving to the next module in your course. Technology Institute Courses also include practice exams designed to replicate and mirror the environment in the testing center. These exams are on average 100 questions to ensure you are 100% prepared before taking your certification exam.

Technology Institute has designed a world class Learning Management System (LMS) This system allows you to interact and collaborate with other students and Technology Institute employees, form study groups, engage in discussions in our NOW@ Forums, rate and “like” different courses and stay up to date with all the latest industry knowledge through our forums, student contributions and announcement features. This LMS is unmatched in the industry and makes learning fun and enjoyable.

Technology Institute knows that education is not a one size fits all approach. Students learn in different ways through different tools. That is why we provide Flash Cards and Education Games throughout our courses. This will allow you to train in ways that keep you engaged and focused. Each course will have dozens of Flash Cards so you can sharpen your skill-sets throughout your training as well as educational games designed to make sure your retention level of the materials is extremely high.

Technology Institute’s self-paced training programs are designed in a modular fashion to allow you the flexibility to work with expert level instruction anytime 24/7. All courses are arranged in defined sections with navigation controls allowing you to control the pace of your training. This allows students to learn at their own pace around their schedule.